Products purchased on the Intelligent Nutrients website can be returned for a full refund within 30 days of the purchase date. Please contact customerservice@intelligentnutrients.com for more information about processing a return. Credits will be applied to the method of payment online and will reflect within 1-5 business days. Products not purchased from an authorized Intelligent Nutrients retailer are not eligible for return.For purchases made at a retailer, salon or other location than Intelligent Nutrients, please contact that location directly for their return policy and procedure.