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Customer Service

Contact - Sales & Service

For ordering questions, to schedule an educational conference call, to find out how you can retail our product line in your business, or for returns or comments, please contact our customer service department. Representatives are available to assist you Monday thru Friday, 8:30am – 5:00pm Central Standard Time. If you are calling after hours, please feel free to leave a message and your call will be returned promptly the next business day.

For information on Returns & Shipping:

Toll Free
1.800.311.5635

Fax
612.617.2005

Email
customerservice@intelligentnutrients.com

U.S. Mail
Customer Service Intelligent Nutrients
983 East Hennepin Avenue
Minneapolis, Minnesota 55414

Return Policy

Direct Customers

Intelligent Nutrients will accept a return on products purchased directly from our US website or our Customer Service Team within 30 days of purchase. Please contact Customer Service for more information on returning a product.

Products not purchased from an authorized Intelligent Nutrients retailer are not eligible for return.

NOTE: For purchases made at a retailer other than Intelligent Nutrients, please contact them directly for return policy and procedure.

Period After Opening

PAO notation is on all of our products. You can find this information on the logo featured on our products. Feel free to contact Customer Service with any additional concerns.

Shipping Policy

Returned Shipments Policy

If you are unable to receive your order or have given the incorrect address to Intelligent Nutrients, you will be charged for the re-shipment of any orders returned to us, as well as any additional charges that Intelligent Nutrients incurs. Please make sure to double check and verify your address on each order you place with us.

Free Shipping Policy

Free FedEx Ground Shipping is valid for online purchases of $50 or more. Eligible customers must select this option in checkout in order to receive free shipping. Offer is good for the order's first "ship-to" address anywhere in the U.S. If you choose another shipping option, additional charges may apply. Not valid on international shipments.

Shipping Options

Domestic

Holiday Shipping:To get your items by 12/25, please order before 11AM CST for the following shipping types:

  • 12/19 Ground Shipping
  • 12/21 2 day Shipping
  • 12/22 Overnight Shipping

Expedited Shipping: Orders in before 11am CST / 12pm EST ship same business day. After 11am/12pm ship next business day.

FedEx Ground: Guarantees Delivery within 3-5 business days in the continental United Sates (not available to Int’l, Alaska or Hawaii locations).

FedEx 2 Day: Delivery within 2 business days to most U.S. locations (not available to Int'l locations). FedEx 2 day delivery is required in shipping to Hawaii and Alaska but may take longer than 2 days to arrive.

FedEx Standard Overnight: Guarantees next business day delivery by 3:00 pm (not available to Int'l locations, Alaska or Hawaii).

International

We have partnered with a third party to service our international customers.

Checkout by clicking the “Outside the U.S.?” button or at checkout, choose your international destination from the country drop down menu. Once you click the button or select your country and attempt to checkout, you will then be automatically transferred to a page where you will be provided with international shipping costs as well as duties and taxes for your shipment.

Upon completion of your order, your credit card will be charged for the entire purchase. We will ship the goods to the third party distribution facility where they will process the order and transport the goods to your international address. There are no additional fees or registration processes with this service.

IMPORTANT: We are unable to export some products including, but not limited to, hairspray, perfume, and sanitizer.

This service is currently unavailable in the following countries: Austria, Belgium, Canada, Germany, Hong Kong, Italy, Luxembourg, Netherlands, Singapore, and United Kingdom. If you are in one of these countries, one of our local distributors will be happy to fulfill your order. You can connect with them here.

Salon Booking

Please use the Vigaro widget below to book your next appointment

IN Salon

Location:
983 East Hennepin Avenue
Minneapolis, MN 55414
horstandfriends.com
612-617-2011

Retail & Salon Hours: 
Mon - Fri: 10am - 8pm
Sat: 9am - 5pm
Sun: Closed